Add answers to your WhatsApp chatbot

Let's build this process as an example.

It's qualification process for a service based business, where we greet visitors and guide them into a 4 steps before taking a final CTA.

Here is our to do list :

1. Add a first message to send to the prospect regardless of what they write in the first time (Hi, Hello, Salam...) 
2. Add a default message to send to the prospect if they didn't follow the process, and wrote something that isn't a saved keyword.
3. Add Not interested message (keyword=0)
4. Add your service details message (keyword=1)
5. Add your portfolio message (keyword=2)
6. Add your pricing message (keyword=3)
7. Add your call to action message : what do you want them to do once they are ready (keyword=4)
   
8. Add an optional automatic 24h reminder. you can add a specific one after every message if they stoped, or you can setup one for all (keyword=one).
9. Add post 23h follow ups.

The keywords (Not the messages, you can skip 1, and 8) from the steps 1, 2 and 8, are mandatory. But the rest, you can design your workflow and name your keywords the way you want.

A prospect comes from:
 Ads, organic social media, or referrals...

-------------------------------------------

-------------------------------------------------------------------------

So let's add this first answer.

In you chatbot page, "Add answer" card, click on "Check":

You will get to "Keyword-based" Knowledge of your chatbot:

So first step, you need to decide on the language that you will be supporting in your chatbot. We can help you setup max 2 languages. But if you only want one language, you are good to go to step 2.

In the keyword input, add the word: first

And because should have 2 buttons, choose answer format "Text+Buttons".

-------------------------------------------

-------------------------------------------------------------------------

Then hit Save Response. And congrats you just added the response that will be shown to anyone messaging you anything, for the first time.

If a user writes something outside the button options, for example:

 “i want to see your work”

Our system detects the intent and automatically shows the correct message from the qualification process that we are building.

If the message has no clear intent, or is not part of the qualification flow, we send the default message.

A default reply brings them back on track. 

-------------------------------------------

"To help you find what you need, Please Choose an option :"

-------------------------------------------

To implement this answer, it's exactly like the fist message, all you have to do is to add a new response with : 

- keyword = default

- answer text = "To help you find what you need, Please Choose an option :"
- buttons : 

=> id = 1, button text = Know more

=> id = 2, button text = Check portfolio

=> id = 3, button text = See pricing